Advice regarding Covid-19 Coronavirus and your hire

COVID-19 UPDATES ON CANCELLATION POLICY AND OUR TRAVEL POLICY

Updated 3rd January 2022

In light of the current rapid spread of the Omicron strain of the coronavirus, we have extended our flexible travel and cancellation policy for all hires taken before 1st April 2022. For hires taken from the 1st April 2022, we will revert to our normal cancellation policy. We are keeping a close eye on Scottish Government advice and will continue to support our customers as best as we can through these uncertain times. We do recommend that you take out travel insurance that will cover you should you have to self-isolate. There are a number of cheap options available now which will give you this cover.

We are continuing with our cleaning regimes and handover regimes that were introduced in 2020 due to coronovirus to ensure both our customer’s and our crew’s safety. (Please see our deep-cleaning procedures below).

We are delighted to say that some things in life never change and Scotland is still as beautiful as it always was, and made even prettier by the change of season and stunning snow capped mountains.

We would ask that in order to help stop the spread of Covid-19 in Scotland and keep our local communities safe please ensure that you:

  • Read the current Coronavirus advice https://www.gov.scot/coronavirus-covid-19/ from the Scottish government to ensure that we all keep safe.
  • Book campsites in advance of your holiday.
  • Download the NHS Test and Protect App if you haven’t done so already.
  • Engage the services of local activity providers and retailers on your trip to sustain these local businesses and communities in what has been a testing time for tourism.

We very much look forward to welcoming you and please feel free to call us or email us at bookings@fourseasonscampers.com if you have any concerns about booking or travelling.  

See you soon!

Liz and the Four Seasons Campers Crew

Flexible COVID-19  Travel Policy – Cancellation Charges for Campervan Holidays taken before 1st April 2022

Customers may make changes to their holiday reservation up to 2 weeks before hire by:

  • Changing their dates to later in 2022 or before 31st December 2023. Please note that amendments to reservation dates will be accommodated where possible and are subject to availability and any increase in price to seasonal price
  • Taking a credit note for their deposit to spend by 31st December 2023
  • Receive a full refund

For bookings less than 2 weeks (14 nights) prior to rental start date customers may:

  • Receive a full 100% refund if the government in Scotland impose restrictions causing the closure of our base when your collection is due to take place
  • Receive a full 100% refund if the government in your area or country introduce non-essential travel restrictions in your country that mean you are unable to travel
  • Forfeit 100% of the total hire charge if cancelled less than 2 weeks before rental start

Standard Travel Policy – Cancellation Charges for hires booked and/or taken from 1st April 2022

Customers wishing to cancel their reservation will:

  • Receive a full refund of their deposit if cancelled more than 6 weeks (42 nights) prior to rental start date, less a £50 administration fee
  • Receive 50% of the total hire charge if cancelled between 6 and 4 weeks prior to rental start date, less a £50 administration fee
  • Forfeit 100% of the total hire charge if cancelled less than 4 weeks before rental start date
  • Receive a full 100% refund if the government in Scotland impose restrictions causing the closure of our base when your collection is due to take place
  • Receive a full 100% refund if the government in your area or country introduce non-essential travel restrictions in your country that mean you are unable to travel

OUR COVID-19 DEEP CLEANING AND HANDOVER PROCEDURES

  • We send our customers a handover video before your hire so that you can see how the campervan operates in practise.
  • Our staff will talk you through how everything operates when you arrive but will do so from a safe distance for the handover and will be wearing visors or masks and protective clothing. We ask that our customers wear masks and sanitise their hands prior to the handover.
  • Hand-sanitiser is available in our reception area should a customer need to come into the premises.
  • All our vehicles are meticulously cleaned using anti bacterial cleaning agents and strict cleaning procedures are adhered to:
    • Our vehicles are ‘fogged’ on return from hire before our staff then empty them completely wearing masks, gloves and aprons
    • Our vehicles are then emptied of all kitchen dishwasher safe equipment and steamed in the dishwasher.
    • Strict cleaning procedures are adhered to with the cleaning process starting in the rear of the campervan through to the front of the vehicle to avoid cross infection.
    • All interior surfaces and switches are cleaned with antibacterial cleaner
    • The front driving cab including gear stick and steering wheel are cleaned with antibacterial cleaner
    • Floors and upholstery are cleaned using professional cleaning agents
    • Bedding, linen and towels are professionally cleaned
    • Duvets and pillows are quarantined for 3 days to disinfect
    • All additional items such as outdoor chairs and tables are cleaned using antibacterial cleaning agents between hires
    • The campervan is then fogged again prior to the new hirer arriving

Clear Fog CF35 – Ultimate Disinfectant Cleansing

We have a fogging machine which blasts hypochlorous acid into the enclosed campervan. The electro-dialysis process produces two separate solutions from a double chambered cell; the positive chamber produces a solution containing a range of oxidisers and a small amount of hypochlorous acid. The negative chamber produces sodium hydroxide.

Hypochlorous acid is one of the most effective known biocides. This weak acid with the chemical name HClO or HOCl is the same oxidant the human body produces to protect and heal – it’s now considered nature’s germ killer. CFLD has been tested and proven to be a killer of multiple viruses and bacterias. Formal coronavirus test are being undertaken but all informal tests show that CFLD does destroy COVID-19, like any other virus.

CFLD achieves a 6 log reduction (99.9999%) in microbial counts with < 1 minute contact time. It is effective against bacteria, viruses, yeasts, moulds and spores. It is compliant with British Standards BS1276, 1040 and 13704.

More Information and Useful Links

We are fully supporting the the UK ‘Good-to-go’ campaign which is a self-assessed mark for businesses to say that we are following appropriate Govt guidelines.

We are proud to be part of CAMPA – the Campervan and Motorhome Professional Assosciation . Please follow the link here to CaMPA’s website for more information on Motorhome Disposal Points around Scotland and advise on best practice when informal camping.